Privacy Policy

Last updated: January 2025

1. Introduction

Yellow Removals ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact details (phone number, email address)
  • Address details (collection and delivery addresses)
  • Payment information (processed securely through third-party providers)
  • Booking and service preferences
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage your bookings
  • To communicate with you about your bookings and our services
  • To provide customer support
  • To improve our website and services
  • To send you marketing communications (only with your consent)
  • To comply with legal obligations
  • To prevent fraud and ensure security

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract: To fulfill our contract with you (processing bookings)
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with legal requirements
  • Legitimate Interests: To improve our services and prevent fraud

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., payment processors, IT services)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Booking information is typically retained for 7 years for accounting and legal purposes.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal requirements)
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our cookie consent banner. For more information, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

Your information is primarily stored and processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: